Complaints

Concerns & complaints

The law

According to ch. 4, § 8 in the the Education Act the organisation must have written procedures for receiving and investigating complaints against the education.

What is a complaint?

If there is something that does not meet your expectations or that you are dissatisfied with in your child's stay at preschool, it is a complaint. We would like to encourage you to share your point of view with the person concerned in the first instance. If, after that contact, you still have complaints/opinions, then contact the assistant principal or principal through the procedures below. If you do not want to personally contact the person the problem applies to, you are welcome to use the form.

How do I file a complaint?

Follow all the steps in this order:

1. Talk to the staff member:

Discuss the problem that has arisen with the educator concerned. We are convinced that concerns are solved best, fastest and in the most efficient way through direct communication. We are all here for the same purpose so collaboration and good communication is always easiest and best and will save a lot of time, effort or potential future challenges. The aim is to work together as a team at Tanto. 

2. Pass Complaint to the Principal:

If you have raised a concern with the relevant member of staff and had a meeting with them to discuss the issue, but feel it has not been followed up clearly or addressed successfully, please use this form to contact the Principal who will then work to resolve and support the challenge. PRINCIPAL

You will receive confirmation within three days that your concern has been received. Within a week of your confirmation, you will receive an answer about how the concern will be handled or a date for a meeting. It is then expected that all parties continue to act with Care, Commitment and Collaboration.

3. Pass Complaint to the Huvudman:

If you still feel that the problem persists, or if your complaint is about the Principal, please contact Jeanette Glyt, Områdeschef for the ESF Preschools: Jeanette.glyt@esn.se

If you still don't feel like your questions have been answered please contact Andreas Tull, Skolchef & Vice VD: Andreas.Tull@esn.se 

Other possibilities:

1. It is possible to report cases directly to the Preschool Administration within Stockholm Stad or to the Children and Pupils' Ombudsman. However, these cases are sent to the Principal for processing, if the complainant has not first been in contact with the preschool/school/Principal so it is always best and most effective to follow these procedures.

If you wish to report a complaint to Stockholm Stad you have to fill in the registration form and send it to anmalan@edu.stockholm.se

Complaint (anonymous)

2. Guardians who feel they would like to communicate a complaint to the nursery or school, anonymously, can send the letter of concern/complaint in the post to Tanto International School, Flintbacken 20, 118 42 Stockholm and address the letter to the Principal, Jeanette Glyt (Områdeschef for the ESF Preschools) or Andreas Tull (Skolchef) at Tanto International School. The concern will then be read to and dealt with by the Huvudman, Principal and Senior Management Team as appropriate.

What happens to the complaint?

All complaints are investigated, followed up, documented and feedback are given within 10 days. The principal reports to the Huvudman which complaints have been received, how these have been handled and how they will be followed up.